Reviews

Friendly and Helpful Sales Staff

Ben Taub provided excellent customer service

I expect more from this dealership. It shouldn't take all day for a service visit. I also asked my service tech to look at the "safety system restraint" light and explained that it was the back middle seatbelt that was getting stuck every once in a while however I am always able to fix it but the alert light doesn't go away. After it being there all day i call to get an update and they tell me they figured out something is wrong w seatbelt and it will be 350 to fix, to which i decline bc its the back middle seatbelt and is hardly ever used. then i get an immediate call back to tell me that too bad, they already took everything apart and have to bill me anyways so probably worth just replacing. Steve, my service rep, was able to give me $50 off which was somewhat helpful but still disappointing. Here's the worst part, i get back in truck and my driver's seat belt feels different and as i look at the receipt they replaced the front left seatbelt..........there were no issues with this seatbelt!!! And not to mention, why would it be my problem that your dealership sold me a vehicle with a seatbelt issue that i would have to pay to fix??? Think about your customer's and not your bottom line all the time and maybe you will get repeat business. Disappointing and i should have argued and not paid but it was a long day and i didn't have the patience

Great experience

Always on time. Very friendly staff. Car was clean when delivered. What more.could you ask for.

Always friendly and inviting

Smooth, fast and easy.

Good

Communicated well, detailed information on work completed, explained future maintenance schedule for vehicle and areas to watch for any concern. Call if any questions, at any time. Great experience with Alex Gadan, Assistant Service Manager. Definitely will return for future maintenance and highly recommend. Ewing Buick, Dallas Parkway, Plano TX.

Randy Harp was one of the most genuine sales reps I have had the privilege to work with. He answered any questions we had and was honest about the delay on the chips. I appreciated how considerate he was as I had issues at another dealership closer to home.