Reviews

Steve is the man

Trent Carmichael is the most excellent technician.Brad Acker and Steve Fortner are very helpful service writers.

Completely satisfied. Personal service. Jim Bearden went to service & brought my car to me in the service drive. Nicholas was very helpful in searching all my correspondence from Buick to find the best discount coupon to use in paying for service

I brought my 2021 GMC Denali 1500 into Ewing Service on Wednesday December 1, 2021 to fix whatever is causing a nauseous and toxic odor to intermittently fill the cabin. My service advisor (and surprisingly the Assistant Service Manager) Kevin Braden got into my vehicle to confirm the problem and jumped out after less than 20 seconds claiming “I am going to have a headache all day” after smelling the foul odor. I was given a loaner car and told the problem would be fixed. On Wednesday circa lunchtime I called Mr. Braden to ask how things were going. I was told that the technician could not replicate the problem, therefore couldn’t fix it and to come pick up the vehicle. Being that Mr. Braden experienced the foul oder himself I was quite surprised and specifically asked if it was his intent to have me pick up a vehicle that he knows has a potentially harmful problem that hasn’t been fixed. His reply was something along the lines of the technician will try for the rest of the afternoon, but if he couldn’t replicate the problem that he couldn’t leave me in the loaner car and I would need to come pick it up. I expressed that this was completely unacceptable and that if my vehicle is returned to me without being fixed I would take it to another GMC dealership and Ewing would never see my business again. He called Wednesday afternoon and said they can not fix it and to come pick it up. On Thursday morning I went to pick up my truck and met with the Service Manager and Shop Manager. I expressed my disappointment and frustration that my vehicle was being returned to me with out being fixed. Again, I was told that they could not replicate the odor and therefore couldn't do anything more. I drove from the dealership to my next appointment less than 10 miles away and the smell returned. I dropped the vehicle off at another GMC dealership this morning. The service advisor was (again) able to confirm the smell and unlike Ewing Buick GMC confirmed the vehicle will not be returned until the issue is resolved. Ewing

Completed the work in a professional manner

Ben is great to work with. Got me in and out in a timely manner. Great delaership.

Caleb was great! Super responsive, knowledgeable, friendly, we really enjoyed working with him, as well as the finance dept.

Excellent

Randy was great to work with as always

did great but $6400 pretty painful...